Frequently Asked Questions
hat should I expect at my first in-home massage? While you complete a short health information form, your therapist will set up a massage table, supplies and relaxing music. You will be asked what results you are looking for, such as relaxation, pain relief, etc., and you and the therapist will design a massage to fit your needs. Your therapist will leave the room to wash up while you undress to your comfort level and lie on the massage table between a fresh set of linens. All areas will be covered except the area being worked on. Private areas are never exposed. You may ask any questions at any time during your massage. If at any time you desire lighter/deeper pressure, more/less focus on any area, or wish to end the session, please let your therapist know. When your massage is over the therapist will leave the room to wash up while you dress. When you are ready, equipment will be packed. Please allow an additional 15 to 25 minutes for your session for dressing, set-up and packing for sessions at your home.
How Often Should I Schedule?
Although a single session will be enjoyable, many of the effects are cumulative and a course of treatments will bring the most benefits. Regular sessions can help to prevent unnecessary strains and injuries that might otherwise occur due to excess tension and its resulting structural weaknesses.
How often you schedule is a personal decision. If time and money were no object, how often would you like to receive a session? At Essential Kneads Massage, we recommend you weigh the benefits of your sessions and set a schedule that fits both your time and financial budgets.
Do I need to have a massage table for at-home massages?
Our massage therapists will arrive fully prepared to perform a massage. We bring the table, linens, music, oil and a friendly smile. All we ask is you have a space large enough for us to be comfortable.
What type of Massage is right for me?
This depends on many factors. We encourage our clients to ask questions. Our experienced team of professionals will guide you through choosing the right service for you. See our services for a brief description of some options.
What are some of the benefits of massage?
Massage improves posture, relaxation, circulation, joint flexibility, promotes deeper/easier breathing, immune functions, may reduce blood pressure, pain, spasm, tension headaches, stress, swelling, scar tissue formation.
Massage and/or Myofascial Release, when applied by a professionally trained massage therapist, may reduce the severity of injuries, reduce recovery time, and, when used regularly, actually decreases the likelihood of injury. Massage therapy and Myofascial Release do not replace the need for medical attention in the case of injury or illness.
I’m pregnant. Can I still get a massage? Absolutely. Massage can be very beneficial for women during pregnancy. However, be sure to let the massage therapist know you are pregnant so they can assure your safety and comfort. This is especially true if you are in the first trimester, when it may not be obvious that you are pregnant.
What hygiene precautions are taken at Mobile Massage? All vinyl surfaces of the table are sanitized with hospital-grade wipes before each massage, therapist’s hands are washed thoroughly and a fresh face cradle cover installed.
What is Your Payment Policy? We require payment at the time of the session. We accept Interac, major credit cards, cash, cheques, money orders, and gift certificates.
Do you charge for returned checks? Checks returned for any reason are subject to $25 fee plus collection fees, as allowed by law.
Do you offer gift certificates? Yes! Information is available here.
What is Your Cancellation Policy? Please provide a minimum of 12 hours notice if you need to cancel or reschedule your massage session to avoid a cancellation charge of up to session fee. In an emergency situation, we appreciate any notice you may give. If our therapist arrives for your outcall session and you are not home, the full session fee including any applicable travel fees will be billed to you.
What Areas Do You Service for mobile massages? We currently have licensed RMT’s in the Calgary, Airdrie, Cochrane, Cremona and Irricanna areas.
Do You Charge Travel Fees? Not within the Calgary, Airdrie, Cochrane, Cremona and Irricanna areas. However, a $15 minimum applies for travel outside our standard service area of up to 30 minutes from our Calgary home.